Job Description

Title:                  IT Infrastructure Engineer

Department:    CEO Office

Reports to:       Sr. Office Manager

Date:                 1 Apr 2019

Summary:This position is responsible to develop and maintain a consistent, flexible and reliable local IT infrastructure environment, perform IT operation tasks to provide solutions as requested and needed, and implement IT security best practices across devices and services.


Key Responsibilities:

  -   IT system operation and infrastructure related service management

  • Maintain and supervise all network, servers and other infrastructure systems to meet the organization's current and future requirements;

  • Ensure compliance of the infrastructures with related IT technical and security standard;

  • Implement and test all changes to networks, hardware, software, and hosted applications;

  • Maintain the documentation of current infrastructure and future trends;

  • Regularly check the system health and performance and immediately perform actions to resolve any issues proactively;

  • Interact and coordinate with various IT vendors and service providers to ensure set-up and business continuity of productive environment;

  -   Office support and trainings

  • Provide technical support and advice to all the employees;

  • Provide IT training to new staff to let them understand local IT environment;

  • Provide training to all relevant employees when deploying new system;

  -   Support projects

  • Work together with project team and provide advice as a technical consultant to estimate and design the hardware environment;

  • Set up testing/consolidation/production hardware platform.

Bachelor degree or above in IT/computer science or related field

Experience & knowledge

  • 3 to 5 years of relevant working experience.  Experience in MNC is preferred;

  • Solid IT infrastructure technical background, including infrastructure networks, hardware, software, telecommunications and Information Security;

  • Strong system operations & helpdesk background, and support level knowledge of MS Office products;

  • Able to gather relevant information systematically to troubleshoot and resolve issues;

  • Excellent English verbal and written communication skills.

Core competencies

  • Highly motivated, organized, and ability to manage multitasks

  • Working cooperatively and productively with team members to achieve results

  • Good analytical, problem solving and decision-making skills

  • Excellent communication skills, towards multiple stakeholders and organizations

  • Capacity to manage change in a timely and cost-effective manner and with service focus in-mind

  • Good attention to confidentiality and details

  • Responsibleness and integrity

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.